Terms and Conditions: Although every effort is made, Tours & Tickets shall not be liable for any illness, injury, damages, loss, delay or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passenger have travel insurance coverage. Tours & Tickets retains the right to alter routes, itineraries, fares, days of operation or even cancel tours if unforeseen circumstances occur. Other accredited tour operators may be used on some tours.
Upgrade Policy: Tours & Tickets will make every attempt to confirm requests for upgrades, however upgrades cannot always be guaranteed. When an upgrade is not available, you will be booked into a standard tour and refunded the upgrade amount only. Tours & Tickets will not refund your entire booking amount and will still expect to carry you on tour. If your booking is subject to you being guaranteed this upgrade, then please ensure you call our office in advance of your tour to check if it is available.
Cancellation Policy: Cancellation or Change of Date outside of 7 days of departure will result in a 25% cancellation fee. Cancellation or Change of Date within 7 days of departure will result in a 50% loss of the ticket price. Failure to board, Change of Date or Cancellation within 72 hours of departure will result in full fare forfeiture. Tours & Tickets will not be held responsible for passengers failing to familiarise themselves with the booking terms and conditions. Refunds are not provided for wet or changing weather conditions. Passengers are expected to arrive at the designated meeting point 20 minutes prior to departure. No refunds are provided to passengers who miss the tour due to lateness.
Change of Date Policy: Where possible Tours & Tickets will try to honour change of date requests that are made with at least 5 days’ notice. This is not possible for all tours and is always subject to availability. Change of Date requests that are made with less than 5 days’ notice will not usually be accepted. Change of Date requests may be subject to an adjustment fee which falls in line with the cancellation fee structure.
Child Policy: Children are permitted on most tours, however due to the nature and length of tours, it may not always be recommended, please check with our reservations team for recommendations before booking. Child rates are available on most tours. Please check the tour page for child age limits. Due to limited luggage restrictions on buses, pushers and prams are not permitted on some tours. Please ensure you check with our reservations staff before you bring them along to the tour. Passengers who show up with these items on tours which do not allow them may be refused boarding without refund. Infants (under 2 years of age) are permitted on some of our tours however child restraints are not provided. Please ensure you discuss your infant with our reservations team before booking.
Luggage Policy: There are no luggage storage facilities on most day tours, please do not bring your luggage with you. Luggage may be stored with your accommodation provider for the day. Any inappropriate luggage presented on the departure day (including strollers) may result in refusal to board.
Dress Code: Some tours to sacred and religious sites have a dress code which must be strictly adhered to. Tours & Tickets will not be responsible for clients denied entrance due to failure to follow the dress code.
Pickups and Drop off Services: Tours & Tickets may offer complimentary pickup and drop off services for certain tours. Each tour will have its own list of pickup / drop off locations and can be viewed on each tour page. Please note it is the customer’s responsibility to be waiting out the front of your selected pickup location (accommodation provider) at least 5 minutes before departure. Failure to wait out the front of your selected location may result in the tour guide being unable to locate you, causing failure to load. Tours & Tickets cannot be held responsible for passengers who fail to load.
Meals: Tours do not include meals or drinks unless otherwise stipulated, however stops will be made during the day where refreshments can be purchased on the day.
Communication Policy: We may use the information you provide including your name, phone number and email address to contact you with booking information, product updates and promotional information. All marketing communications will provide you with an opportunity to opt out of further communications.